Terms and Conditions

Last updated: March 6, 2026

These Terms and Conditions ("Terms") govern your access to and use of OpenClaw Cloud ("Service"), operated by OpenClaw at cloud.getopenclaw.ai. By creating an account or using the Service, you agree to these Terms in full.

1. Description of Service

OpenClaw Cloud provides hosted cloud compute instances ("Instances") on which customers may run the OpenClaw software. We provision, host, and maintain the underlying server infrastructure. We do not provide, manage, or control the software, workflows, data, or AI outputs generated through your Instance.

You are solely responsible for:

All activity that occurs through your Instance
All data, files, API keys, and configurations you provide or store
All third-party services you connect (including AI providers such as Anthropic, OpenAI, or Google)
Any outputs, decisions, or actions taken by AI models running on your Instance
Compliance with all applicable laws and regulations in your jurisdiction

2. Account Registration

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account. Notify us immediately at support@getopenclaw.ai if you suspect unauthorized access.

3. Billing and Payment

3.1 Subscription Plans

Access to the Service requires a paid subscription. Plans are billed monthly or annually as selected at checkout.

3.2 Introductory Pricing

Certain plans may include introductory pricing (such as a discounted first month). After the introductory period, your subscription will automatically renew at the standard plan rate unless you cancel beforehand.

3.3 No Refunds

All payments are final and non-refundable. Upon subscribing, we immediately provision dedicated server infrastructure for your account. This infrastructure cost is incurred at the time of signup regardless of your usage. We do not offer refunds for unused subscription periods, cancellations after billing, dissatisfaction with AI outputs, or service interruptions.

3.4 Price Changes

We reserve the right to change subscription prices at any time with reasonable notice. Continued use after the effective date constitutes acceptance of new pricing.

4. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, after which your Instance will be decommissioned and all associated data permanently deleted.

5. Acceptable Use

You must not use the Service to violate any applicable law, transmit malware, attempt unauthorized access to other systems, mine cryptocurrency beyond plan limits, infringe intellectual property rights, or engage in any activity that disrupts our infrastructure. We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice and without refund.

6. Data and Backups

You are solely responsible for maintaining backups of any data stored on your Instance. We do not provide automated backup services unless explicitly stated in your plan.

We are not liable for any loss, corruption, or unavailability of your data, including data lost due to server failures, resets, hardware issues, software bugs, accidental deletion, force majeure events, maintenance, or account termination. You acknowledge that cloud infrastructure is inherently subject to risk and that data loss can occur.

7. Service Availability

We do not guarantee uninterrupted, error-free, or continuous availability of the Service. We may take Instances offline for maintenance or other operational reasons with or without notice. We are not liable for any damages arising from service downtime, interruptions, server resets, migrations, or third-party infrastructure failures.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business or contracts, loss of data, business interruption, loss of goodwill, or any other commercial or economic loss — regardless of whether such damages were foreseeable and regardless of the legal theory under which they arise.

Our total cumulative liability for any and all claims shall not exceed the amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

The Service is provided as-is. We make no warranties, express or implied, regarding fitness for a particular purpose, merchantability, or non-infringement.

9. Indemnification

You agree to indemnify and hold harmless OpenClaw and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or any content or data processed through your Instance.

10. Third-Party Services

The Service integrates with third-party services including AI providers (Anthropic, OpenAI, Google), payment processors (Stripe), and cloud infrastructure providers. We are not responsible for the availability, performance, or terms of these third-party services.

11. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including violation of these Terms, non-payment, or suspected fraudulent activity. No refund will be issued for the remaining subscription period.

12. Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by applicable law. Disputes shall be resolved through binding arbitration or, where unavailable, in the competent courts of the jurisdiction in which OpenClaw operates.

14. Contact

For questions about these Terms: support@getopenclaw.ai